1. General
This policy refers to privacy and describes how fetchqr.com. discloses, collects,and stores your personal information. The privacy policy applies when fetchqr.com provides services and products such as e.g. when you shop with us at fetchqr.com, contact our customer service, visit our websites or create an account. With the privacy policy, we want you to be able to feel safe when you submit your personal information to us and show how we ensure that your personal information is processed in accordance with applicable personal data legislation.
2. Personal Data
The information that is processed is personal information that you provide to us, that we collect from you and that we receive about you from others. Fetchqr.com manager is responsible for personal data so that the processing of your personal data takes place in accordance with applicable legislation.
Personal information that you provide to us
When you make a purchase, sign up for our newsletter, register a user account, use the services on our site, our social media or claim your rights under consumer law, you will provide personal information to us. Personal information that you provide to us and that we process can e.g. be your name, address, social security number, mobile and telephone number and e-mail address.
Personal information that we collect from you
When you make a purchase at fetchqr.com, when you contact us and when you use our site, your user account or social media, we will collect personal information about you. Such information is your name, date of birth, gender, contact information, customer information, IP address, operating system, information about the hardware and software you use, information related to your contacts with us such as recorded audio files, information about your surfing habits (such as geographical location, session time, which external pages you have previously visited, which pages and social networks you visit with us, your interests and information about your other use of our services and products), search and purchase history, which goods you have visited or added to our shopping cart, payment method and account balance and if you have bought your item on credit and your activity on our layouts.
Personal information about you that we receive from others
Fetchqr.com may receive e-mails and other correspondence containing personal information about third parties therefore processes such personal data. If required, fetchqr.com will inform you as a third party about the treatment.
3. When do we process personal data?
When you visit our website, shop with us, subscribe to the newsletter, create an account or contact our customer service, we need to collect and process your personal information. We collect this information to be able to offer the service and functionality that is expected and to be able to fulfill our part of e.g. a purchase agreement.
4. What personal data do we process?
Our data policy means that we save and handle as little of your information as possible. This means that we only use the information that is necessary to process your order and maintain communication with you. Personal information we collect for you as a customer is as follows:
- Name
- Address (delivery and billing)
- E-mail address
- Telephone number
- Customer Purchase history
- IP address and information about the use of the website information
- Personal information that you provide when contacting fetchqr.com, eg with customer service or via email
In order to be able to process your order completely, we hand over your information to our partners, such as swish and Klarna, and we may also collect your address information from third-party address update services. When you visit our website, we save the following information by administrative and technical reasons: type and version of browser used, date and time of the visit and your IP address.This data will be anonymised and used for our statistics and to enable us to improve our internet and online service.The anonymized data is separated from your personal information, is stored in a secure system and can not be linked to a specific person.This means that your a personal data always remains protected.
5. Compilation of personal data
Processing purpose: Handle order, including notices and subsequent support
Example: To deliver, offer payment and delivery options, handle complaints and warranty matters, answer questions
Legal basis: Fulfillment of purchase agreement
Type of personal data:
- Name, address, e-mail, telephone number
- Order information
- Delivery
- Payment information
- Other personal data provided when contacting us
Purpose: Compliance with legal requirements
Example: Warranty commitments, consumer legislation, product safety, accounting
Legal basis: Fulfillment of legal obligation
Storage time: So as long as applicable law requires, e.g. 7 years according to the Accounting Act
Type of personal data:
- Name, address, e-mail, telephone number
- Order information
- Delivery
- Payment information
Purpose: Marketing of products and services
Example: Send relevant offers via e-mail or SMS on similar products and services, view product recommendations, conduct campaigns and events against certain customer segments
Legal basis: Fulfillment of agreement on purchase and consent
Storage period: 12 months after completed purchase or until consent is revoked
Type of personal information:
- Name, address, e-mail, telephone number
- Order information
- Delivery
- Use of website
- Other personal data provided when contacting us
Purpose: Development of the company's services and products, and analyzes of the customer collective in general
Example: Analyzes of user experience, analyzes of assortment
Legal basis: Legitimate interest
Storage period: 3 years after completed purchase
Type of personal data:
- Name, address, e-mail, telephone number
- Order information
- Delivery
- Use of website
- Other personal data provided when contacting us
Purpose: Prevention of misuse of service and curbing crime
Example: Prevent fraud, prevent illegal access to accounts
Legal basis: Fulfillment of legal obligation alt. legitimate interest
Retention period: As long as applicable law requires
Type of personal data:
- Name, address, e-mail, telephone number
- Order information
- Delivery
- Payment information
6. How long is the personal data stored?
Fetchqr.com only saves the personal data as long as it is justified by the purpose. How long this is can vary depending on the type of personal information and purpose. See point 7 for more details.
7. How is personal data protected?
Fetchqr.com has taken all necessary security measures to protect your personal information and you can feel completely safe when you provide personal information to us. We prevent unauthorized access, dissemination and change, e.g. by saving personal data in databases that are protected by access control and firewall. When communicating your personal data to partners, there is always a basic personal data assistant agreement and the communication is encrypted.
8. Is the personal data disclosed to anyone?
Fetchqr.com only discloses your personal data to necessary partners with personal data assistant agreements. Examples of partners are companies that perform services on behalf of Fetchqr.com within e.g. payment and communication. These partners only handle your personal data in order to ensure that we fulfill our obligations under legal obligation, fulfillment of purchase agreement or consent. Fetchqr.com may also disclose your personal information if it follows legal requirements or requirements from authorities, whether it is about securing fetchqr.com’s legal interests or to detect or prevent fraud or other security issues. If any of fetchqr.com suppliers or partners are outside the EU / EEA, fetchqr.com may transfer your personal data there. If personal data is transferred to any country outside the EU / EEA, fetchqr.com will take the necessary measures to transfer personal data to countries outside the EU / EEA in a legal manner. If there is no permission to sell your personal data to third parties, this will not happen.
9. What rights do you have?
You can always contact us if you want to be informed about what personal information we store about you, or if you want to correct inaccuracies or delete this information. We will also, at your request or on your own initiative, correct, de-identify, delete or supplement information that is found to be incorrect or incomplete. You also have the right to request the following:
Access to your personal data:
- This means that you have the right to request an extract from the register of the processing we carry out regarding your personal data. You also have the right to receive a copy of the personal data processed. You have the right to receive a written extract from fetchqr.com through a written signed application about which personal data is registered about you, the purposes of the processing and to which recipients the data has been or will be disclosed. You also have the right to receive information in the register extract about where the data has been obtained from if the personal data has not been collected from you, the existence of automated decision-making (including profiling) and the predicted period during which the data will be stored or the criteria used to determine this period. You also have the right to receive information about your other rights stated in this section in the register extract.
Correction of your personal data:
- At your request, we will correct the incorrect or incomplete data we process about you as soon as possible.
Deletion of your personal data:
- At your request, we remove the personal data we process about you if it is no longer needed for the purposes for which it was collected. If there are legal requirements for the processing of your personal data, we will terminate the processing of the data for purposes other than complying with the legislation, such as accounting and tax legislation.
Limitation of the processing of your personal data:
- At your request, we limit our processing of your personal data to certain limited purposes.
- You have the right to data portability, which means that under certain conditions you have the right to obtain and transfer your personal data in a structured and general format to another personal data controller.
- You have the right to object to the processing of personal data which is carried out with a balance of interests as the purpose. In the event of an objection to such processing, we will only continue to process the personal data if there are legitimate reasons for the processing that outweigh your interests.
- When processing for direct marketing, you always have the right to object to such processing by sending an email to info@fetchqr.com. Once we have received your objection, we will cease to process your personal data for such marketing purposes. It is also always possible to say no to continued marketing in all our mailings.
- You also have the right to submit any complaints regarding the processing of your personal data to the Data Inspectorate.
Cookies
Fetchqr.com uses cookies on the websites, more information can be found in our cookie policy .
9. Changes to the privacy policy
We reserve the right to change our data protection declarations should it become necessary due to new technology. Please make sure you have the latest version. If we change basic paragraphs in this privacy statement, we will provide information about this on our website.
10. Contact information
All interested parties and visitors to our website can reach us with questions about data protection at the following address: info@fetchqr.com